We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem.
This is when the item:

📌 Has a problem that would have stopped someone from buying the item if they had known about it.

📌 Is unsafe.

📌 Is significantly different from the sample or description.

📌 Doesn’t do what we said it would, or what you asked
for and can’t be easily fixed.

📌 Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time
you can choose a refund or replacement.

Please keep your proof of purchase, example your receipt.

To inquire about a product return or refund, please contact us on (03) 9351 0055 or email us at accounts@emam.com.au